Policies & FAQs
Please review our policies and procedures, as well as questions we are frequently asked. We have our policies in place to ensure the best possible stay for your pet while they are away from home. Here, we treat them like family! If you have any questions on our policies, procedures, or anything else, please contact us at the office.
Policies & Procedures
- All dogs must be up to date with required vaccinations
- All dogs must be on flea and tick medications (Frontline or Advantix)
- All dogs must be able to walk on a leash
- All dogs are walked 3-4 times a day, 365 days per year
- Walking starts at 6am daily and last walk around 7pm
- All dogs are walked on grass for approximately 10 min. each walk
- Proof of current shots needs to be faxed from veterinarian
- One discount or coupon per pet, per visit
Front Desk Hours
For boarding and daycare, check in, check out, and tours are between the hours of 7:00 - 9:00am and 5:00 - 7:00pm, 7 days per week. Having limited front desk hours is how we keep our prices low for you. In between front desk times we have grooming appointments, walks, play groups, etc. Please be courteous and don't take time away from the pets. Interruptions outside of normal check in and check out hours effect the emotional well-being of the dogs. If you don't abide by these times you will be charged a $100 interruption fee.
Check in/out & Tour Times
These are the times a receptionist/cashier is at the desk:
7:00am - 9:00am, 7 days a week
5:00pm - 7:00pm, 7 days a week
Rates & Payment
All rates are per day, like a hotel, and start accruing the day you check in. Check out in the morning before 9:00am and you will not be charged another day. If checked out after 9:00am, there will be a charge for an extra day. This additional charge is due to your dog being walked 3-4 times, fed, and taking up the run for the day. Our rates are all-inclusive and there are never any hidden charges. We provide bedding and bowls. No pet beds are allowed due to stuffing. There is no way to properly clean and disinfect them if soiled.
All dogs must be up to date on shots. They need to include current weight, Rabies, Distemper, Bordetella and proof of flea and tick preventive. Proof of current shots needs to be faxed to (410) 442-0110. When faxed, they will go directly to the person who logs them into the computer. If you hand carry or email them you will be charged a $10 handling fee to send them to the proper location.
Please do not bring personal items. Collars and leashes need to be taken with you when you leave as we do not have anywhere to store them and they may get lost. Medications will need to be in a pill sorter. We do not want the whole bottle as it may get misplaced. We have plenty of blankets and toys for your pet during their stay.
Yes. In the event of inclement weather, our daycare facility will be closed. Please call our offices in advance of impending inclement weather to confirm daycare availability.
Yes. We require a $75 deposit for summer and holiday weeks. Please note that there is a 3 day minimum stay for summer and holiday weeks.
No. All food must be labeled in a hard plastic or metal container. This is to prevent infestations. We do not use any pesticides for the safety of the pets.
In event of a cancellation, there will be no refund of deposit for holiday and summer weeks. If we are able to re-book your entire reservation, you will be given a credit towards a future stay.
If there are questions about your bill or discrepancies in your bill, please contact management at (410) 442-0015 or by email at firstname.lastname@example.org. Staff has no authority to change your invoice/bills.